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Refund Policy

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Refund & Returns Policy

Last updated: January 2026

At The Early Years Edit, we aim to be clear and transparent about refunds and returns so you know exactly where you stand.

This policy applies to purchases made through our website.

Digital Products (Downloadable Resources)

Due to the nature of digital products:

  • All digital downloads are non-refundable once accessed or downloaded.

This includes (but is not limited to):

  • Downloadable posters

  • Resource packs

  • Digital guides

  • Webinars and recorded training

  • Templates and documents

By purchasing a digital product, you agree that you are giving consent for immediate access and therefore waive your right to a refund under the Consumer Contracts Regulations 2013.

If you experience technical issues accessing a download, please contact us and we will make every effort to resolve the issue.

Physical Products

If you purchase a physical item from us (such as keychains, lanyards, or printed resources), you are entitled to a refund or replacement only if the item is faulty or damaged.

Under the Consumer Rights Act 2015, physical goods must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

If an item arrives damaged or faulty, you must contact us within 14 days of receipt with:

  • Your order number

  • A description of the issue

  • Photographic evidence where possible

We will offer:

  • A replacement or

  • A full refund (including original postage costs, where applicable)

Non-Refundable Items

We do not offer refunds for:

  • Digital downloads once accessed

  • Change of mind on physical items

  • Incorrect purchases made by the customer

  • Normal wear and tear

  • Damage caused by misuse or improper care

Return Postage

  • If an item is confirmed to be faulty or damaged, return postage costs will be covered or reimbursed by us.

  • We are unable to accept returns without prior contact.

How to Request a Refund or Replacement

Please contact us at:
📧 info@theearlyyearsedit.co.uk

Include:

  • Your full name

  • Order number

  • Details of the issue

We aim to respond within 5 working days.

Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

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